To maintain a low response time to your requests, we have structured our support in two levels:

Level 1: all issues that can be solved without technical help, programming or change of data like use of the modules, password issues, browser settings etc. This is taken care of by your reseller.

Level 2: all other issues that require technical help, changes in databases or programming. This can be reported to us via your reseller.


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System status

You can find our current system status in the overview below. The status is updated every five minutes.

More information on the system status and system maintenance can be found here



Below you can find an overview of frequently asked questions and answers.

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General terms of trade

Online payment

Pay your invoice here


TeamViewer quick support

Please run the following installation for DGM-SDG staff to assist on-line: