Other F.A.Q.

Questions (Click on a question):

• I'm getting a "429 ActiveX component can't create object" when I start my software
• I'm getting an Internal Error 2755.3 when trying to install an MSI based installation on my Terminal Server/Citrix Server
• Why don’t special characters in central European languages print properly?

Answers:

I'm getting a "429 ActiveX component can't create object" when I start my software
Try to use this http://www.dgm-sdg.com/download/sysfiles/regdao360.exe - press "run" when asked

I'm getting an Internal Error 2755.3 when trying to install an MSI based installation on my Terminal Server/Citrix Server
According to this: http://support.installshield.com/kb/view.asp?pcode=ALL&articleid=Q107137 you cannot install a MSI file on a Terminal Server/Citrix Server from a mapped drive - use UNC or copy it to a local drive

Why don’t special characters in central European languages print properly?

When printing documents like DGMcard with special characters we find in most of the central European languages, those characters will not print properly.

First check if “Multilanguage support” is installed in your Windows.

Go to Control panel, Add/Remove programs, Install Windows. Make a check mark in “Multilanguage support” and run the Windows installer.

If your printout still does not have the central European characters, you need to update the printer driver. Go to the printer manufacturers web site and search for a newer version of the printer driver.

If the manufacturer can’t deliver a functional driver, try with drivers from other manufacturers.

Verification:

The information in this article is created based on a real support case from a user of the software.